{"id":76123,"date":"2026-05-05T10:54:36","date_gmt":"2026-05-05T15:54:36","guid":{"rendered":"https:\/\/elicromperu.com\/?page_id=76123"},"modified":"2026-06-04T14:44:03","modified_gmt":"2026-06-04T19:44:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/elicromperu.com\/en\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<h2 data-section-id=\"sokys1\" data-start=\"183\" data-end=\"223\">Pol\u00edtica de devoluciones y reembolsos<\/h2>\r\n<h3 data-section-id=\"i2yutz\" data-start=\"225\" data-end=\"247\">\ud83e\uddfe Alcance general<\/h3>\r\n<p class=\"wp-block-paragraph\" data-start=\"248\" data-end=\"472\">En ELICROM CIA. LTDA., buscamos garantizar la satisfacci\u00f3n de nuestros clientes en la adquisici\u00f3n de equipos, reactivos y servicios. Por ello, se establecen las siguientes condiciones para devoluciones, cambios y reembolsos.<\/p>\r\n<hr data-start=\"474\" data-end=\"477\" \/>\r\n<h3 data-section-id=\"12j5dn2\" data-start=\"479\" data-end=\"509\">\u23f1\ufe0f Plazo para devoluciones<\/h3>\r\n<p data-start=\"510\" data-end=\"717\">Las solicitudes de devoluci\u00f3n deber\u00e1n realizarse dentro de un plazo m\u00e1ximo de <strong data-start=\"588\" data-end=\"610\">7 d\u00edas calendario<\/strong> a partir de la fecha de entrega del producto. Pasado este tiempo, no se aceptar\u00e1n devoluciones ni cambios.<\/p>\r\n<hr data-start=\"719\" data-end=\"722\" \/>\r\n<h3 data-section-id=\"1gkma78\" data-start=\"724\" data-end=\"772\">\ud83d\udce6 Condiciones para aplicar a una devoluci\u00f3n<\/h3>\r\n<p data-start=\"773\" data-end=\"807\">Para que un producto sea elegible:<\/p>\r\n<ul data-start=\"809\" data-end=\"997\">\r\n<li data-section-id=\"j8p7sz\" data-start=\"809\" data-end=\"862\">Debe estar <strong data-start=\"822\" data-end=\"860\">sin uso y en perfectas condiciones<\/strong><\/li>\r\n<li data-section-id=\"ayxiah\" data-start=\"863\" data-end=\"933\">Debe conservar su <strong data-start=\"883\" data-end=\"931\">empaque original, accesorios y documentaci\u00f3n<\/strong><\/li>\r\n<li data-section-id=\"1qw6xl1\" data-start=\"934\" data-end=\"997\">Debe presentarse con la <strong data-start=\"960\" data-end=\"995\">factura o comprobante de compra<\/strong><\/li>\r\n<\/ul>\r\n<hr data-start=\"999\" data-end=\"1002\" \/>\r\n<h3 data-section-id=\"mg6036\" data-start=\"1004\" data-end=\"1048\">\u274c Productos no elegibles para devoluci\u00f3n<\/h3>\r\n<p data-start=\"1049\" data-end=\"1100\">No se aceptan devoluciones en los siguientes casos:<\/p>\r\n<ul data-start=\"1102\" data-end=\"1373\">\r\n<li data-section-id=\"qze6d5\" data-start=\"1102\" data-end=\"1147\">Reactivos qu\u00edmicos abiertos o manipulados<\/li>\r\n<li data-section-id=\"3h6x8l\" data-start=\"1148\" data-end=\"1197\">Productos fabricados o importados bajo pedido<\/li>\r\n<li data-section-id=\"d1gyd5\" data-start=\"1198\" data-end=\"1267\">Equipos calibrados o configurados espec\u00edficamente para el cliente<\/li>\r\n<li data-section-id=\"167l2dm\" data-start=\"1268\" data-end=\"1313\">Software, licencias o productos digitales<\/li>\r\n<li data-section-id=\"oi1ynp\" data-start=\"1314\" data-end=\"1373\">Productos da\u00f1ados por mal uso o manipulaci\u00f3n incorrecta<\/li>\r\n<\/ul>\r\n<hr data-start=\"1375\" data-end=\"1378\" \/>\r\n<h3 data-section-id=\"x9lv0h\" data-start=\"1380\" data-end=\"1415\">\ud83d\udd01 Cambios por defectos o da\u00f1os<\/h3>\r\n<p data-start=\"1416\" data-end=\"1515\">En caso de que el producto presente defectos de f\u00e1brica o haya sufrido da\u00f1os durante el transporte:<\/p>\r\n<ul data-start=\"1517\" data-end=\"1719\">\r\n<li data-section-id=\"1uxlyfq\" data-start=\"1517\" data-end=\"1600\">El cliente deber\u00e1 notificar dentro de las <strong data-start=\"1561\" data-end=\"1598\">48 horas posteriores a la entrega<\/strong><\/li>\r\n<li data-section-id=\"9i3kxl\" data-start=\"1601\" data-end=\"1640\">Se realizar\u00e1 una evaluaci\u00f3n t\u00e9cnica<\/li>\r\n<li data-section-id=\"c9rbzx\" data-start=\"1641\" data-end=\"1719\">De ser procedente, se gestionar\u00e1 el cambio o reemplazo sin costo adicional<\/li>\r\n<\/ul>\r\n<hr data-start=\"1721\" data-end=\"1724\" \/>\r\n<h3 data-section-id=\"1egse2h\" data-start=\"1726\" data-end=\"1743\">\ud83d\udcb3 Reembolsos<\/h3>\r\n<p data-start=\"1744\" data-end=\"1788\">Una vez recibida y verificada la devoluci\u00f3n:<\/p>\r\n<ul data-start=\"1790\" data-end=\"2010\">\r\n<li data-section-id=\"ciyh3q\" data-start=\"1790\" data-end=\"1848\">Se notificar\u00e1 al cliente sobre la aprobaci\u00f3n o rechazo<\/li>\r\n<li data-section-id=\"o1q8f9\" data-start=\"1849\" data-end=\"1938\">En caso de aprobaci\u00f3n, el reembolso se realizar\u00e1 mediante el <strong data-start=\"1912\" data-end=\"1936\">mismo m\u00e9todo de pago<\/strong><\/li>\r\n<li data-section-id=\"1tw73zo\" data-start=\"1939\" data-end=\"2010\">El tiempo de procesamiento puede variar seg\u00fan la entidad financiera<\/li>\r\n<\/ul>\r\n<hr data-start=\"2012\" data-end=\"2015\" \/>\r\n<h3 data-section-id=\"7gktmw\" data-start=\"2017\" data-end=\"2039\">\ud83d\ude9a Costos de env\u00edo<\/h3>\r\n<ul data-start=\"2040\" data-end=\"2209\">\r\n<li data-section-id=\"7xjbsh\" data-start=\"2040\" data-end=\"2164\">Los costos de env\u00edo por devoluci\u00f3n corren por cuenta del cliente, salvo en casos de error o defecto atribuible a ELICROM<\/li>\r\n<li data-section-id=\"1s7lbau\" data-start=\"2165\" data-end=\"2209\">Los costos de env\u00edo no son reembolsables<\/li>\r\n<\/ul>\r\n<hr data-start=\"2211\" data-end=\"2214\" \/>\r\n<h3 data-section-id=\"13tokly\" data-start=\"2216\" data-end=\"2244\">\ud83d\udccd Proceso de devoluci\u00f3n<\/h3>\r\n<p data-start=\"2245\" data-end=\"2273\">Para iniciar una devoluci\u00f3n:<\/p>\r\n<ol data-start=\"2275\" data-end=\"2479\">\r\n<li data-section-id=\"1i2oxjb\" data-start=\"2275\" data-end=\"2350\">Contactar a nuestro equipo a trav\u00e9s del correo: <strong data-start=\"2326\" data-end=\"2348\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2328\" data-end=\"2346\">ventas@elicrom.com<\/a><\/strong><\/li>\r\n<li data-section-id=\"17lwjbk\" data-start=\"2351\" data-end=\"2407\">Indicar n\u00famero de factura y motivo de la devoluci\u00f3n<\/li>\r\n<li data-section-id=\"m91kip\" data-start=\"2408\" data-end=\"2479\">Seguir las instrucciones proporcionadas para el env\u00edo del producto<\/li>\r\n<\/ol>\r\n<hr data-start=\"2481\" data-end=\"2484\" \/>\r\n<h3 data-section-id=\"12si482\" data-start=\"2486\" data-end=\"2520\">\u26a0\ufe0f Consideraciones adicionales<\/h3>\r\n<p data-start=\"2521\" data-end=\"2720\">Dependiendo del tipo de producto, ELICROM podr\u00e1 solicitar una inspecci\u00f3n previa antes de autorizar la devoluci\u00f3n. Asimismo, no se garantiza la recepci\u00f3n de productos enviados sin previa coordinaci\u00f3n.<\/p>\r\n<hr data-start=\"2722\" data-end=\"2725\" \/>\r\n<h3 data-section-id=\"jqnt3x\" data-start=\"2727\" data-end=\"2753\">\ud83d\udcde Atenci\u00f3n al cliente<\/h3>\r\n<p data-start=\"2754\" data-end=\"2833\">Para consultas relacionadas con devoluciones o reembolsos, puede comunicarse a:<\/p>\r\n<p data-start=\"2835\" data-end=\"2880\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2838\" data-end=\"2856\">ventas@elicrom.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluciones y reembolsos \ud83e\uddfe Alcance general En ELICROM CIA. LTDA., buscamos garantizar la satisfacci\u00f3n de nuestros clientes en la adquisici\u00f3n de equipos, reactivos y servicios. Por ello, se<\/p>","protected":false},"author":1,"featured_media":76524,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"rs_blank_template":"","rs_page_bg_color":"#ffffff","slide_template_v7":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-76123","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Consulte nuestra pol\u00edtica de devoluciones y cambios. 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